N GROUND has implemented a Customer Data Platform (CDP) to assist Daikin in centralizing customer data, providing a unified view for personalized and effective interactions. This centralized approach enables Daikin to segment customers and tailor experiences accordingly.

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Additionally, N GROUND has developed a web application integrated with LINE, facilitating easy air conditioner registration and maintenance requests. This integration creates a seamless, customer-centric experience, enhancing Daikin's service delivery and customer satisfaction.